- More than Machines: The Role of the Future Retail Salesperson in Enhancing the Customer Experience
2023/11/11 by Alec Pappas, Elena Fumagalli, Maria Rouziou +1 · 2 citations
Business, Management and Accounting · #Artificial intelligence #Assertion #Business #Computer science #Consistency (knowledge bases) #Consumer Retail Behavior Studies #Customer Service Quality and Loyalty #Customer advocacy #Customer experience #Customer intelligence #Customer retention #Customer to customer #Knowledge management #Marketing #Personalization #Premise #Service (business) #Service and Product Innovation #Service quality
- Enhancing Customer Engagement Through Consciousness
2017/01/12 by Dhruv Grewal, Anne L. Roggeveen, Rajendra Sisodia +1 · 4 citations
Business, Management and Accounting · Psychology · #Aesthetics #Business #Computer science #Consciousness #Consumer Behavior in Brand Consumption and Identification #Consumer Retail Behavior Studies #Customer Service Quality and Loyalty #Customer advocacy #Customer base #Customer engagement #Customer experience #Customer intelligence #Customer retention #Customer service #Customer to customer #Identity (music) #Marketing #Political science #Psychology #Public relations #Service (business) #Service quality
- Understanding Customer Experience Throughout the Customer Journey
2016/06/16 by Katherine N. Lemon, Peter C. Verhoef · 79 citations
Business, Management and Accounting · Social Sciences · #Business #Consumer Retail Behavior Studies #Customer Service Quality and Loyalty #Customer advocacy #Customer delight #Customer equity #Customer experience #Customer intelligence #Customer retention #Customer to customer #Digital Marketing and Social Media #Marketing #Service (business) #Service quality #Voice of the customer
- Customer Experience Management in Retailing: An Organizing Framework
2009/03/01 by Dhruv Grewal, Michael Lévy, Michael Levy +1 · 18 citations
Business, Management and Accounting · #Business #Consumer Behavior in Brand Consumption and Identification #Consumer Retail Behavior Studies #Customer Service Quality and Loyalty #Customer advocacy #Customer delight #Customer equity #Customer intelligence #Customer profitability #Customer retention #Customer satisfaction #Customer to customer #Marketing #Service (business) #Service quality
- Rethinking Customer Solutions: From Product Bundles to Relational Processes
2007/07/01 by Kapil R. Tuli, Ajay K. Kohli, Sundar G. Bharadwaj · 6 citations
Business, Management and Accounting · #Business #Customer Service Quality and Loyalty #Customer advocacy #Customer intelligence #Customer retention #Customer to customer #Marketing #Outsourcing and Supply Chain Management #Process management #Service (business) #Service and Product Innovation #Service quality #Voice of the customer