Michael Lévy

1. Customer Experience Management in Retailing: An Organizing Framework
   2009/03/01 by Dhruv Grewal, Michael Levy, Michael Lévy +1 · 18 citations
   Business, Management and Accounting · #Consumer Retail Behavior Studies #Customer Service Quality and Loyalty #Consumer Behavior in Brand Consumption and Identification
2. The effects of wait expectations and store atmosphere evaluations on patronage intentions in service-intensive retail stores
   2003/01/01 by Dhruv Grewal, Julie Baker, Michael Levy +3 · 8 citations
   Business, Management and Accounting · #Consumer Retail Behavior Studies #Consumer Market Behavior and Pricing #Customer Service Quality and Loyalty