The effects of wait expectations and store atmosphere evaluations on patronage intentions in service-intensive retail stores

2003/01/01 by Dhruv Grewal, Julie Baker, Michael Levy +3 · 8 citations
Business, Management and Accounting · #Consumer Retail Behavior Studies #Consumer Market Behavior and Pricing #Customer Service Quality and Loyalty

paper · doi:10.1016/j.jretai.2003.09.006

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