Evolution of retail formats: Past, present, and future

2020/12/03 by Dinesh K. Gauri, Rupinder P. Jindal, Brian T. Ratchford +11 · 4 citations
Business, Management and Accounting · #Consumer Retail Behavior Studies #Consumer Market Behavior and Pricing #Consumer Behavior in Brand Consumption and Identification

paper · doi:10.1016/j.jretai.2020.11.002

Citations

• Consumer Shopping and Spending across Retail Formats
• From Multi-Channel Retailing to Omni-Channel Retailing
• Customer Experience Management in Retailing: An Organizing Framework
• Managing Multi- and Omni-Channel Distribution: Metrics and Research Directions

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• Artificial intelligence in knowledge management: Identifying and addressing the key implementation challenges