Jennifer L. Stevens
- Timeliness, transparency, and trust: A framework for managing online customer complaints
2018/02/24 by Jennifer L. Stevens, Brian I. Spaid, Michael Breazeale +2 · 3 citations
Business, Management and Accounting · Social Sciences · #Business #Component (thermodynamics) #Computer science #Conceptualization #Consumer Behavior in Brand Consumption and Identification #Customer Service Quality and Loyalty #Customer advocacy #Customer engagement #Customer service #Digital Marketing and Social Media #Empirical research #Knowledge management #Marketing #Online business #Service (business) #Service quality #Service recovery #The Internet #Transparency (behavior) #World Wide Web