Timeliness, transparency, and trust: A framework for managing online customer complaints

2018/02/24 by Jennifer L. Stevens, Brian I. Spaid, Michael Breazeale +2 · 3 citations
Social Sciences · Business, Management and Accounting · #Digital Marketing and Social Media #Customer Service Quality and Loyalty #Consumer Behavior in Brand Consumption and Identification

paper · doi:10.1016/j.bushor.2018.01.007

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