Revisiting the Satisfaction–Loyalty Relationship: Empirical Generalizations and Directions for Future Research

2013/04/22 by V. Kumar, Ilaria Dalla Pozza, Jaishankar Ganesh · 2 citations
Business, Management and Accounting · Decision Sciences · #Customer Service Quality and Loyalty #Consumer Retail Behavior Studies #Technology Adoption and User Behaviour

paper · doi:10.1016/j.jretai.2013.02.001

Citations

• Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments
• The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations.

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