Ilaria Dalla Pozza

1. Revisiting the Satisfaction–Loyalty Relationship: Empirical Generalizations and Directions for Future Research
   2013/04/22 by V. Kumar, Ilaria Dalla Pozza, Jaishankar Ganesh · 11 citations
   Business, Management and Accounting · Decision Sciences · #Customer Service Quality and Loyalty #Consumer Retail Behavior Studies #Technology Adoption and User Behaviour