How Does Corporate Social Responsibility Affect Consumer Response to Service Failure in Buyer–Seller Relationships?

2014/10/30 by Lisa E. Bolton, Anna S. Mattila · 2 citations
Business, Management and Accounting · #Customer Service Quality and Loyalty #Corporate Social Responsibility Reporting #Job Satisfaction and Organizational Behavior

paper · doi:10.1016/j.jretai.2014.10.001

Citations

• Revisiting the Satisfaction–Loyalty Relationship: Empirical Generalizations and Directions for Future Research
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