Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments

2000/06/01 by J. Joseph Cronin, J.Joseph Cronin, Michael K Brady +3 · 22 citations
Business, Management and Accounting · Social Sciences · #Customer Service Quality and Loyalty #Consumer Behavior in Brand Consumption and Identification #Digital Marketing and Social Media

paper · doi:10.1016/s0022-4359(00)00028-2

Citations

• Improving the measurement of service quality

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