2025/07/25 by Hanchan Hwang, Ran Kim · 1 voice
Business, Management and Accounting · Engineering · Social Sciences · #E-Government and Public Services #FinTech, Crowdfunding, Digital Finance #ICT Impact and Policies
paper · doi:10.1080/03003930.2025.2538230
openalex publication_date 2025/07/25 · openalex created_date 2025/10/10 · openalex updated_date 2026/06/15
This study examines citizen coproduction dynamics on two distinct digital platforms: Democracy Seoul(a government-led platform) and X(formerly Twitter, a citizen-led platform), analysing their unique structural and functional characteristics. The study systematically compares topics identified from citizen-generated content on each platform, revealing similarities and differences using Structural Topic Modelling(STM). The findings show that certain topics – such as housing policy and transportation issues – appeared only on Democracy Seoul, while others – such as citizen reporting, personal interests, and political issues – emerged exclusively on X. The study highlights the potential of government-led digital platforms to foster co-commissioning and co-design in addressing urban challenges. In contrast, citizen-led platforms effectively engage individuals driven by personal or political motivations, transforming them into proactive ‘citizen sensors’ who monitor and communicate community concerns. Ultimately, this study suggests that integrating government-led and citizen-led platforms can generate synergistic outcomes, significantly enhancing innovation in public service delivery.