Determinants of Word-of-Mouth in the Virtual Reality Market: A Focus on Aesthetic Attributes and Perceived Value

2023/11/22 by Hyeon Jo
Business, Management and Accounting · Social Sciences · #Consumer Behavior in Brand Consumption and Identification #Customer Service Quality and Loyalty #Digital Marketing and Social Media

paper · doi:10.1080/10447318.2023.2285644

openalex publication_date 2023/11/22 · openalex created_date 2025/10/10 · openalex updated_date 2026/07/30

Abstract

In the burgeoning domain of virtual reality (VR), there’s undeniable progress in technology. However, a distinct gap remains in understanding user engagement with VR devices. This study delves into the factors determining user satisfaction and word-of-mouth (WOM) recommendations related specifically to VR devices. Using partial least squares structural equation modeling, this research analyzes empirical data directly sourced from VR device users. The results indicate that the interface convenience of VR devices significantly impacts emotional value. Moreover, the design and shape of the VR devices resonate profoundly with both emotional and social values. In contrast, the color of the screen displayed by VR devices doesn’t significantly influence these values. The study also uncovers a unique relationship between emotional value and WOM. Additionally, social value has a direct positive influence on both user satisfaction and WOM recommendations. These insights offer a deeper understanding of the consumer mindset within the VR device segment, illuminating key factors driving WOM and enriching our comprehensive understanding of the VR device landscape.

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