Lance A. Bettencourt

1. Contact employees: Relationships among workplace fairness, job satisfaction and prosocial service behaviors
   1997/03/01 by Lance A. Bettencourt, Stephen Brown, Stephen W. Brown · 25 citations
   Business, Management and Accounting · Social Sciences · #Customer Service Quality and Loyalty #Job Satisfaction and Organizational Behavior #Psychology of Social Influence
2. Customer voluntary performance: Customers as partners in service delivery
   1997/01/01 by L Bettencourt, Lance A. Bettencourt · 24 citations
   Business, Management and Accounting · #Customer Service Quality and Loyalty #Consumer Retail Behavior Studies #Service and Product Innovation