Customer voluntary performance: Customers as partners in service delivery

1997/01/01 by L Bettencourt, Lance A. Bettencourt · 3 citations
Business, Management and Accounting · #Customer Service Quality and Loyalty #Consumer Retail Behavior Studies #Service and Product Innovation

paper · doi:10.1016/s0022-4359(97)90024-5

Citations

• Perceived organizational support.

Cited by

• Co-production and customer loyalty in financial services
• The Effect of Relational Constructs on Customer Referrals and Number of Services Purchased from a Multiservice Provider: Does Age of Relationship Matter?
• Passengers as defenders: Unveiling the role of customer-company identification in the trust-customer citizenship behaviour relationship within ride-hailing context