Co-production and customer loyalty in financial services

2007/04/07 by Seigyoung Auh, Simon J. Bell, Colin S. McLeod +2 · 2 citations
Business, Management and Accounting · #Customer Service Quality and Loyalty #Service and Product Innovation #Consumer Behavior in Brand Consumption and Identification

paper · doi:10.1016/j.jretai.2007.03.001

Citations

• Customer voluntary performance: Customers as partners in service delivery
• INTEGRATING JUSTICE AND SOCIAL EXCHANGE: THE DIFFERING EFFECTS OF FAIR PROCEDURES AND TREATMENT ON WORK RELATIONSHIPS.
• Common method biases in behavioral research: A critical review of the literature and recommended remedies.

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