Contact employees: Relationships among workplace fairness, job satisfaction and prosocial service behaviors

1997/03/01 by Lance A. Bettencourt, Stephen Brown, Stephen W. Brown · 5 citations
Business, Management and Accounting · Social Sciences · #Customer Service Quality and Loyalty #Job Satisfaction and Organizational Behavior #Psychology of Social Influence

paper · doi:10.1016/s0022-4359(97)90014-2

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