Valarie A. Zeithaml
- Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence
1988/07/01 by Valarie A. Zeithaml · 76 citations
Psychology · Business, Management and Accounting · #Cognitive and psychological constructs research #Consumer Behavior in Brand Consumption and Identification #Consumer Retail Behavior Studies
- A Conceptual Model of Service Quality and Its Implications for Future Research
1985/09/01 by A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry · 68 citations
Business, Management and Accounting · #Customer Service Quality and Loyalty #Consumer Market Behavior and Pricing #Wine Industry and Tourism
- The Behavioral Consequences of Service Quality
1996/04/01 by Valarie A. Zeithaml, Leonard L. Berry, A. Parasuraman · 44 citations
Business, Management and Accounting · #Customer Service Quality and Loyalty #Consumer Retail Behavior Studies #Consumer Behavior in Brand Consumption and Identification
- A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions
1993/02/01 by William Boulding, Ajay Kalra, Richard Staelin +1 · 27 citations
Business, Management and Accounting · Psychology · #Customer Service Quality and Loyalty #Consumer Retail Behavior Studies #Cognitive and psychological constructs research
- Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn
2000/01/01 by Valarie A. Zeithaml, V. A. Zeithaml · 4 citations
Business, Management and Accounting · Health Professions · #Customer Service Quality and Loyalty #Consumer Retail Behavior Studies #Patient Satisfaction in Healthcare
- Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge
2002/10/01 by V. A. Zeithaml, Valarie A. Zeithaml, A. Parasuraman +2 · 4 citations
Business, Management and Accounting · Decision Sciences · Social Sciences · #Customer Service Quality and Loyalty #Technology Adoption and User Behaviour #Digital Marketing and Social Media
- Cost-effective service excellence
2017/08/23 by Jochen Wirtz, Valarie A. Zeithaml, Valarie Zeithaml · 2 citations
Business, Management and Accounting · #Customer Service Quality and Loyalty #Service and Product Innovation #Quality and Supply Management