Jochen Wirtz

1. Opinion Paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy
   2023/03/11 by Yogesh K. Dwivedi, Nir Kshetri, Laurie Hughes +78 · 78 citations
   Business, Management and Accounting · Computer Science · Medicine · #AI in Service Interactions #Artificial Intelligence in Healthcare and Education #FinTech, Crowdfunding, Digital Finance
2. Cost-effective service excellence
   2017/08/23 by Jochen Wirtz, Valarie Zeithaml, Valarie A. Zeithaml · 2 citations
   Business, Management and Accounting · #Customer Service Quality and Loyalty #Service and Product Innovation #Quality and Supply Management
3. Service robots: Applying social exchange theory to better understand human–robot interactions
   2022/10/01 by Hyunsu Kim, Kevin Kam Fung So, Jochen Wirtz · 2 citations
4. Metaverse marketing: How the metaverse will shape the future of consumer research and practice
   2022/12/16 by Yogesh K. Dwivedi, Laurie Hughes, Yichuan Wang +25 · 1 citation