Richard L. Oliver
- A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
1980/11/01 by Richard L. Oliver · 40 citations
Business, Management and Accounting · Decision Sciences · #Consumer Behavior in Brand Consumption and Identification #Customer Service Quality and Loyalty #Decision-Making and Behavioral Economics
- A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
1980/11/01 by Richard L. Oliver · 35 citations
Business, Management and Accounting · Decision Sciences · #Customer Service Quality and Loyalty #Decision-Making and Behavioral Economics
- Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation.
1977/08/01 by Richard L. Oliver · 35 citations
Medicine · #Pharmaceutical studies and practices
- Whence Consumer Loyalty?
1999/01/01 by Richard L. Oliver · 13 citations
Business, Management and Accounting · #Customer Service Quality and Loyalty #Consumer Behavior in Brand Consumption and Identification #Consumer Retail Behavior Studies
- Whence Consumer Loyalty?
1999/10/01 by Richard L. Oliver · 10 citations
Business, Management and Accounting · #Customer Service Quality and Loyalty #Consumer Behavior in Brand Consumption and Identification #Consumer Retail Behavior Studies