Kathleen Seiders

1. Understanding Service Convenience
   2002/07/01 by Leonard L. Berry, Kathleen Seiders, Dhruv Grewal · 31 citations
   Business, Management and Accounting · #Customer Service Quality and Loyalty #Consumer Behavior in Brand Consumption and Identification #Service and Product Innovation
2. SERVCON: development and validation of a multidimensional service convenience scale
   2007/02/03 by Kathleen Seiders, Glenn B. Voss, Andrea L. Godfrey +2 · 1 citation
   Business, Management and Accounting · #Customer Service Quality and Loyalty #Consumer Behavior in Brand Consumption and Identification #Consumer Retail Behavior Studies
3. Serving unfair customers
   2008/01/01 by Leonard L. Berry, Kathleen Seiders · 4 citations
   Social Sciences · Business, Management and Accounting · #Psychology of Social Influence #Emotional Labor in Professions #Customer Service Quality and Loyalty