Making Teamwork Work: Team Knowledge for Team Effectiveness

2015/04/09 by Priyanko Guchait, Puiwa Lei, Pui‐Wa Lei +1
Psychology · Social Sciences · Business, Management and Accounting · #Team Dynamics and Performance #Knowledge Management and Sharing #Customer Service Quality and Loyalty

paper · doi:10.1080/00223980.2015.1024596

Abstract

This study examined the impact of two types of team knowledge on team effectiveness. The study assessed the impact of taskwork knowledge and teamwork knowledge on team satisfaction and performance. A longitudinal study was conducted with 27 service-management teams involving 178 students in a real-life restaurant setting. Teamwork knowledge was found to impact both team outcomes. Furthermore, team learning behavior was found to mediate the relationships between teamwork knowledge and team outcomes. Educators and managers should therefore ensure these types of knowledge are developed in teams along with learning behavior for maximum effectiveness.

Citations

• Does Team Training Improve Team Performance? A Meta-Analysis
• Common method biases in behavioral research: A critical review of the literature and recommended remedies.
• Psychological Safety and Learning Behavior in Work Teams

Related

• A META‐ANALYSIS OF TEAMWORK PROCESSES: TESTS OF A MULTIDIMENSIONAL MODEL AND RELATIONSHIPS WITH TEAM EFFECTIVENESS CRITERIA
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• Does Team Training Improve Team Performance? A Meta-Analysis