Varieties of Participation in Public Services: The Who, When, and What of Coproduction

2017/03/30 by Tina Nabatchi, Alessandro Sancino, Mariafrancesca Sicilia · 39 citations
Social Sciences · #Public Policy and Administration Research #Healthcare innovation and challenges #Nonprofit Sector and Volunteering

paper · doi:10.1111/puar.12765

Abstract

Abstract Despite an international resurgence of interest in coproduction, confusion about the concept remains. This article attempts to make sense of the disparate literature and clarify the concept of coproduction in public administration. Based on some definitional distinctions and considerations about who is involved in coproduction, when in the service cycle it occurs, and what is generated in the process, the article offers and develops a typology of coproduction that includes three levels (individual, group, collective) and four phases (commissioning, design, delivery, assessment). The levels, phases, and typology as a whole are illustrated with several examples. The article concludes with a discussion of implications for research and practice.

Citations

• Distinguishing Different Types of Coproduction: A Conceptual Analysis Based on the Classical Definitions
• Coproduction: Citizen Participation in Service Delivery
• Beyond Engagement and Participation: User and Community Coproduction of Public Services
• Toward a Definition of the Coproduction Concept

Cited by

• Closing the Gap or Widening the Divide: The Impacts of Technology‐Enabled Coproduction on Equity in Public Service Delivery
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• Socially Equitable Public Service Provision: Towards Inclusive Coproduction of Public Infrastructure
• Co-creation: the new kid on the block in public governance
• Co-experience, co-production and co-governance: an ecosystem approach to the analysis of value creation
• Participation: Add‐on or core component of public service delivery?
• Enabling and Constraining Conditions for Co-production with Vulnerable Users: A Case Study of Refugee Services
• Recovery experience forum of carers and users of services (REFOCUS): an autoethnographic investigation into its impact and future development
• Communicating the Evidence: Understanding Individual-Level Responses to Increased Transparency of the Evidence in Evidence-Informed Policy
• Citizens' Inclusion in Public Services: A Systematic Review of the Public Administration Literature and Reflection on Future Research Avenues
• Coproduction as a Causal Process
• Evaluating the outcomes of co-production in local government
• The Challenges of Using Citizen Reporting to Improve Public Services: A Field Experiment on Solid Waste Services in Uganda
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• Knowledge Conditions in the Co-creation of Social Innovation: A Theory-driven Review
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• Fostering change: Using the co‐production of services by the state and non‐profits to combat violence within the Israeli Arab community
• Human-Centered Design and Digital Transformation of Mental Health Services
• Congruent Nudging: Examining the Interplay of Educative and Non‐Educative Nudges in Citizens' Co‐Production Intentions
• Understanding the Co‐Provision of Disaster‐Related Services in the United States: Universities and Colleges as Community Stakeholders
• Reputation signals, individual characteristics and citizens’ coproduction willingness
• Mechanisms for co-designing and co-producing health and social care: a realist synthesis
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• Exploring Government‐Citizen Interaction in Public Service Performance Assessment: Trade‐Offs, Synergies, and Critical Issues
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• Government information disclosure and citizen coproduction during COVID‐19 in China
• Back to Basics: City Services and 311 Service Requests
• From Digital Tools to Governance Infrastructure: How Platforms Enable Co-created Carbon Neutrality in Mega-Events
• The Anthropocene rift and social policy – rethinking ontological and epistemological perspectives
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• Making water ‘public’ in Bordeaux
• Shall we tango? Exploring the drivers of co-production in US local governments
• Beyond co‐production: Value creation and public services
• Institutional environment and passive co-production: exploring the roles of government deterrence and social norms
• Enhancing Citizens' Willingness to Engage in Co‐Production: Insights Into Value Creation as a Key Motivator
• Digital coproduction in Seoul: the case of Seoul’s government and citizen-led platforms

Related

• Distinguishing Different Types of Coproduction: A Conceptual Analysis Based on the Classical Definitions
• Beyond Engagement and Participation: User and Community Coproduction of Public Services
• CONSUMERS AS COPRODUCERS OF PUBLIC SERVICES: SOME ECONOMIC AND INSTITUTIONAL CONSIDERATIONS
• Why engage in co-production of public services? Mixing theory and empirical evidence
• Why Do Public-Sector Clients Coproduce?