Value Creation in the Public Service Ecosystem: An Integrative Framework

2022/01/24 by Stephen P. Osborne, Madeline Powell, Tie Cui +1 · 8 citations
Business, Management and Accounting · Social Sciences · #Service and Product Innovation #Customer Service Quality and Loyalty #Public Policy and Administration Research

paper · pdf · doi:10.1111/puar.13474

Abstract

Abstract This article develops the concept of the “public service ecosystem” across four levels—the institutional , service , individual , and beliefs levels . It does this by integrating service management and marketing theory with public administration and management theory . Consequently , it explores both the dimensions of value and value creation within the public service ecosystem at each level, and the interactions and inter‐relationships across these levels . It concludes with the key implications for public administration and management theory and pactice .

Citations

• Distinguishing Different Types of Coproduction: A Conceptual Analysis Based on the Classical Definitions
• Varieties of Participation in Public Services: The Who, When, and What of Coproduction

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• Developing a Human Learning Systems approach for inter‐agency collaboration: Lessons from the UK NHS
• Reputation signals, individual characteristics and citizens’ coproduction willingness
• Value co‐destruction in complex public service networks: Exploring the dynamics of value creation and destruction

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