How Technology is Changing Retail

2020/11/10 by Venkatesh Shankar, Kirthi Kalyanam, Pankaj Setia +7 · 6 citations
Business, Management and Accounting · Decision Sciences · Social Sciences · #Consumer Retail Behavior Studies #Technology Adoption and User Behaviour #Digital Marketing and Social Media

paper · doi:10.1016/j.jretai.2020.10.006

Cited by

• Leveraging In-Store Technology and AI: Increasing Customer and Employee Efficiency and Enhancing their Experiences
• Comparing the effectiveness of rewards and individually targeted coupons in loyalty programs
• The strategic drivers of drop-shipping and retail store sales for seasonal products
• The Future of Physical Stores: Creating Reasons for Customers to Visit
• The store of the future: Engaging customers through sensory elements, personalized atmospherics, and interpersonal interaction
• What Affects Work Performance When Using AI Chatbots? Investigating Mediations and Factors Affecting Performance Expectancy and Intentions to Use ChatGPT