Modeling customer perceptions of complaint handling over time: the effects of perceived justice on satisfaction and intent

2002/01/01 by James G Maxham, James G. Maxham, Richard G Netemeyer +1 · 3 citations
Business, Management and Accounting · Social Sciences · #Customer Service Quality and Loyalty #Psychology of Social Influence #Corporate Identity and Reputation

paper · doi:10.1016/s0022-4359(02)00100-8

Citations

• The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations.
• The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations.

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