2021/11/30 by Valentin Zieglmeier, Antonia Maria Lehene
Computer Science · Decision Sciences · Psychology · #Computer science #Computer security #Human-Automation Interaction and Safety #Human–computer interaction #Personal Information Management and User Behavior #Programming language #Trustworthiness #User Authentication and Security Systems #User interface #World Wide Web #cs.HC #cs.SE
paper · pdf · doi:10.1145/3520495.3520525
Peer-reviewed version accepted for publication in the proceedings of the 33rd Australian Conference on Human-Computer Interaction (OzCHI '21)
openalex publication_date 2021/11/30 · arxiv created 2022/02/25 · arxiv updated 2022/03/01 · openalex created_date 2025/10/10 · openalex updated_date 2026/08/05
Interface design can directly influence trustworthiness of a software. Thereby, it affects users' intention to use a tool. Previous research on user trust has not comprehensively addressed user interface design, though. We lack an understanding of what makes interfaces trustworthy (1), as well as actionable measures to improve trustworthiness (2). We contribute to this by addressing both gaps. Based on a systematic literature review, we give a thorough overview over the theory on user trust and provide a taxonomy of factors influencing user interface trustworthiness. Then, we derive concrete measures to address these factors in interface design. We use the results to create a proof of concept interface. In a preliminary evaluation, we compare a variant designed to elicit trust with one designed to reduce it. Our results show that the measures we apply can be effective in fostering trust in users.