2011/07/01 by Peter A. Hancock, Deborah R. Billings, Kristin E. Schaefer · 3 citations
Medicine · Psychology · Social Sciences · #Ethics and Social Impacts of AI #Healthcare Technology and Patient Monitoring #Human-Automation Interaction and Safety
paper · doi:10.1177/1064804611415045
openalex publication_date 2011/07/01 · openalex created_date 2025/10/10 · openalex updated_date 2026/06/11
It is proposed that trust is a critical element in the interactive relations between humans and the automated and robotic technology they create. This article presents (a) why trust is an important issue for this type of interaction, (b) a brief history of the development of human-robot trust issues, and (c) guidelines for input by human factors/ergonomics professionals to the design of human-robot systems with emphasis on trust issues. Our work considers trust an ongoing and dynamic dimension as robots evolve from simple tools to active, sentient teammates.