Best Practices in Crisis Communication: An Expert Panel Process

2006/06/22 by Matthew W. Seeger · 1 voice · 4 citations
Psychology · Social Sciences · #Best practice #Business #Computer science #Context (archaeology) #Crisis communication #Disaster Management and Resilience #Grounded theory #Law #Organizational communication #Political science #Process (computing) #Public Relations and Crisis Communication #Public relations #Qualitative research #Social science #Sociology #Team Dynamics and Performance

paper · doi:10.1080/00909880600769944

openalex publication_date 2006/06/22 · openalex created_date 2025/10/10 · openalex updated_date 2026/07/29

Abstract

The description of “best practices” is widely used to improve organizational and professional practice. This analysis describes best practices in crisis communication as a form of grounded theoretical approach for improving the effectiveness of crisis communication specifically within the context of large publicly-managed crises. The results of a panel of crisis communication experts are reviewed. Ten best practices for effective crisis communication, which were synthesized from this process, are presented and described.

Citations

• The Discovery of Grounded Theory: Strategies for Qualitative Research.
• Crisis and Emergency Risk Communication as an Integrative Model

Cited by

• Stakeholder Attributions in Crises: The Effects of Covariation Information and Attributional Inferences on Organizational Reputation
• Being First Means Being Credible? Examining the Impact of Message Source on Organizational Reputation
• Frontline voices of care: How community health workers cultivate relationships
• Modeling the Recall and Warning Process in the Foodborne Contamination Event: Perspectives from Disaster Warnings and Crisis Communication
• Enhancing tourists’ safety abroad. A literature review on best practices to support risk and crisis communication in tourism and hospitality

Discussions

• Seeger, Matthew W. ‘Best Practices in Crisis Communication: An Expert Panel Process’. Journal of Applied Communication Research 34, no. 3 (August 2006): 232–44. doi.org/10.1080/0090.... [bsky, 0 points, 0 comments]