The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a developing country

2021/08/16 by Md. Uzir Hossain Uzir, Hussam Al Halbusi, Ramayah Thurasamy +5
Business, Management and Accounting · Computer Science · Decision Sciences · #Customer Service Quality and Loyalty #Organizational and Employee Performance #Technology Adoption and User Behaviour

paper · doi:10.1016/j.jretconser.2021.102721

openalex publication_date 2021/08/16 · crossref created 2021/08/16 · crossref issued 2021/11/01 · crossref published 2021/11/01 · crossref published-print 2021/11/01 · openalex created_date 2025/10/10 · crossref deposited 2025/10/19 · crossref indexed 2026/07/16 · openalex updated_date 2026/07/28

Citations

• Measuring Service Quality: A Reexamination and Extension
• Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments
• The Role of Consumption Emotions in the Satisfaction Response
• A new criterion for assessing discriminant validity in variance-based structural equation modeling
• Statistical power analysis for the behavioral sciences
• Structural equation modeling in practice: A review and recommended two-step approach.
• Time Slot Management in Attended Home Delivery
• Sources of Method Bias in Social Science Research and Recommendations on How to Control It
• E-Service Quality: Development of a Hierarchical Model
• Mirror, mirror on the wall: a comparative evaluation of composite-based structural equation modeling methods
• Predictive model assessment in PLS-SEM: guidelines for using PLSpredict
• Internet banking service quality, e-customer satisfaction and loyalty: the modified e-SERVQUAL model
• Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence
• A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
• The Commitment-Trust Theory of Relationship Marketing