E-Service Quality: Development of a Hierarchical Model

2016/09/21 by Markus Blut · 1 citation
Business, Management and Accounting · Decision Sciences · Social Sciences · #Customer Service Quality and Loyalty #Technology Adoption and User Behaviour #Digital Marketing and Social Media

paper · pdf · doi:10.1016/j.jretai.2016.09.002

Citations

• Accounting for common method variance in cross-sectional research designs.
• Common method biases in behavioral research: A critical review of the literature and recommended remedies.

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