Digital transformation and customer value creation in Made in Italy SMEs: A dynamic capabilities perspective

2020/10/21 by Michela Matarazzo, Lara Penco, Giorgia Profumo +1 · 5 citations
Business, Management and Accounting · Engineering · #Digital Transformation in Industry #Innovation and Knowledge Management #Service and Product Innovation

paper · doi:10.1016/j.jbusres.2020.10.033

openalex publication_date 2020/10/21 · crossref created 2020/10/21 · crossref issued 2021/02/01 · crossref published 2021/02/01 · crossref published-print 2021/02/01 · crossref deposited 2025/09/27 · openalex created_date 2025/10/10 · crossref indexed 2026/07/30 · openalex updated_date 2026/08/02

Citations

• Dynamic Capabilities: Routines versus Entrepreneurial Action
• Creative Strategies in Social Media Marketing: An Exploratory Study of Branded Social Content and Consumer Engagement
• The Impact of Different Touchpoints on Brand Consideration
• Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value
• Theory Building From Cases: Opportunities And Challenges
• Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance
• Augmented reality: Designing immersive experiences that maximize consumer engagement
• Understanding Customer Experience Throughout the Customer Journey
• Dynamic Capabilities and Organizational Agility: Risk, Uncertainty, and Strategy in the Innovation Economy
• Creating Effective Online Customer Experiences
• Building dynamic capabilities for digital transformation: An ongoing process of strategic renewal
• Digital transformation: A multidisciplinary reflection and research agenda

Cited by

• Digital transformation in Greater Manchester: determinants of technology adoption and implications for firms’ performance
• Digital Transformation in Healthcare: Investigating Key Determinants of Examining Telemedicine Adoption
• Digital transformation: A review and research agenda
• Can enterprise digitization improve ESG performance?
• Impact of strategic capabilities on digital transformation success and firm performance: theory and empirical evidence