Comparing email and SNS users: Investigating e-servicescape, customer reviews, trust, loyalty and E-WOM

2019/04/04 by Gina A. Tran, David Strutton
Business, Management and Accounting · Decision Sciences · Social Sciences · #Customer Service Quality and Loyalty #Digital Marketing and Social Media #Technology Adoption and User Behaviour

paper · doi:10.1016/j.jretconser.2019.03.009

openalex publication_date 2019/04/04 · openalex created_date 2025/10/10 · openalex updated_date 2026/07/30

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