The smarter, the better?! Customer well-being, engagement, and perceptions in smart service systems

2020/09/24 by Bieke Henkens, Katrien Verleye, Bart Larivière · 1 citation
Business, Management and Accounting · Decision Sciences · Social Sciences · #Customer Service Quality and Loyalty #Digital Marketing and Social Media #Technology Adoption and User Behaviour

paper · doi:10.1016/j.ijresmar.2020.09.006

openalex publication_date 2020/09/24 · openalex created_date 2025/10/10 · openalex updated_date 2026/07/30

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Cited by

• Consumers’ technology-facilitated brand engagement and wellbeing: Positivist TAM/PERMA- vs. Consumer Culture Theory perspectives