IT ambidexterity and patient agility: the mediating role of digital dynamic capability

2021/05/19 by Rogier van de Wetering, van de Wetering, Rogier · 3 citations
Business, Management and Accounting · Computer Science · Engineering · #Big Data and Business Intelligence #Collaboration in agile enterprises #Computers and Society (cs.CY) #Digital Transformation in Industry #FOS: Computer and information sciences #J.3 #K.4.0 #K.4.3 #cs.CY

paper · pdf · doi:10.48550/arxiv.2105.09013

13 pages, 1 Figure, 3 tables, Twenty-Ninth European Conference on Information Systems (ECIS 2021), Marrakesh, Morocco

arxiv created 2021/05/19 · openalex publication_date 2021/05/19 · arxiv updated 2021/05/20 · openalex created_date 2025/10/10 · openalex updated_date 2026/07/28

Abstract

Despite a wealth of attention for information technology (IT)-enabled transformation in healthcare research, limited attention has been given to ITs role in developing specific organizational capabilities to respond to patients their needs and wishes adequately. This paper investigates how hospital departments can leverage the equivocal capacity to explore and exploit IT resources and practices, i.e., IT ambidexterity, to adequately sense and respond to patients their needs and demands, i.e., patient agility. Following the dynamic capabilities view, this research develops a research model and tests it accordingly using data obtained from 107 clinical hospital departments from the Netherlands through an online survey. The hypothesized relationships are tested using structural equation modeling (SEM). The outcomes demonstrate the significance of IT ambidexterity in developing a digital dynamic capability that, in turn, positively influences patient agility. The study outcomes can be used to transform clinical practice and contribute to the current IS knowledge base.

Citations

• Ambidextrous Organizations: Managing Evolutionary and Revolutionary Change
• Understanding dynamic capabilities
• Enterprise agility and the enabling role of information technology
• A new criterion for assessing discriminant validity in variance-based structural equation modeling
• Common method biases in behavioral research: A critical review of the literature and recommended remedies.
• A resource‐based view of the firm
• Leveraging Information Technology Infrastructure to Facilitate a Firm's Customer Agility and Competitive Activity: An Empirical Investigation
• Exploration and Exploitation in Organizational Learning
• Dynamic Capabilities and Organizational Agility: Risk, Uncertainty, and Strategy in the Innovation Economy

Cited by

• Achieving digital-driven patient agility in the era of big data
• IT ambidexterity driven patient agility and hospital patient service performance: a variance approach
• The role of IT ambidexterity, digital dynamic capability and knowledge processes as enablers of patient agility: an empirical study

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• How Does IT Ambidexterity Impact Organizational Agility?
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