AFFECT- AND COGNITION-BASED TRUST AS FOUNDATIONS FOR INTERPERSONAL COOPERATION IN ORGANIZATIONS.
1995/02/01 by D. J. McAllister, Daniel J. McAllister · 6,784 citations
Business, Management and Accounting · Psychology · Social Sciences · #Affect (linguistics) #Cognition #Computer science #Customer Service Quality and Loyalty #Interpersonal communication #Interpersonal relationship #Job Satisfaction and Organizational Behavior #Knowledge Management and Sharing #Knowledge management #Organizational behavior #Political science #Psychology #Public relations #Social psychology
paper · doi:10.2307/256727
published in Academy of Management Journal 38(1), 24-59 (Academy of Management)
openalex publication_date 1995/02/01 · openalex created_date 2025/10/10 · openalex updated_date 2026/08/05
Abstract
This study addressed the nature and functioning of relationships of interpersonal trust among managers and professionals in organizations, the factors influencing trust's development, and the implications of trust for behavior and performance. Theoretical foundations were drawn from the sociological literature on trust and the social-psychological literature on trust in close relationships. An initial test of the proposed theoretical framework was conducted in a field setting with 194 managers and professionals.
Cited by
- The role of diversity practices and inclusion in promoting trust and employee engagement
- Exploring trust of mobile applications based on user behaviors: an empirical study
- A Meta-Analysis of Factors Influencing the Development of Trust in Automation
- Personal disclosure in science communication
- Computer-mediated cross-cultural collaboration: Attributing communication errors to the person versus the situation.
- Coopetition and trust: What we know, where to go next
- The role of mentor trust and protégé internal locus of control in formal mentoring relationships.
- Group-based biases influence learning about individual trustworthiness
- The Role of Customer Gratitude in Relationship Marketing
- Consumer Trust, Value, and Loyalty in Relational Exchanges
- Trust, trustworthiness, and trust propensity: A meta-analytic test of their unique relationships with risk taking and job performance.
- The Dark Side of Trust: The Benefits, Costs and Optimal Levels of Trust for Innovation Performance
- Feedback‐Seeking Behavior in Language Learning: Basic Components and Motivational Antecedents
- THE IMPACT OF PSYCHOLOGICAL CONTRACT BREACH ON WORK‐RELATED OUTCOMES: A META‐ANALYSIS
- The Nature of Trust: From Georg Simmel to a Theory of Expectation, Interpretation and Suspension
- Cognition- and Affect-Based Trust and Feedback-Seeking Behavior: The Roles of Value, Cost, and Goal Orientations
- Industry 4.0 technologies, digital trust and technological orientation: What matters in open innovation?
- E‐Participation, Transparency, and Trust in Local Government
- ChatGPT for Trip Planning: The Effect of Narrowing Down Options
- Media Neuroscience on a Shoestring 2.0
- Repatriating knowledge: variables influencing the “transfer” process
- The impact of language barriers on trust formation in multinational teams
- Agency and Trust Mechanisms in Consumer Satisfaction and Loyalty Judgments
- To trust or not to trust? An assessment of trust in AI-based systems: Concerns, ethics and contexts
- An Empirical Test of Trust-Building Processes and Outcomes in Sales Manager–Salesperson Relationships
- Transformational Leadership, Creative Self-Efficacy, Trust in Supervisor, Uncertainty Avoidance, and Innovative Work Behavior of Nurses
- The double-edged sword of informality: How informal communication shapes closeness and trustworthiness in personal and professional relationships
- An Inconvenient Truth: A Comprehensive Examination of the Added Value (or Lack Thereof) of Leadership Measures
- Research on trust: a bibliography and brief bibliometric analysis of the special issue submissions
- Trust and TAM in Online Shopping: An Integrated Model1
- The Risk-Based View of Trust: A Conceptual Framework
- I am here with you: an examination of factors relating to social presence in social VR
- Exploring the Effect of Avatar Trust on Learners’ Perceived Participation Intentions in an e-Learning Environment
- Reconceptualizing and Managing Reputation Risk in the Knowledge Economy: Toward Reputable Action
- The Role of Trust in Organizational Settings
- Knowledge sharing: A review and directions for future research
- Leveraging networks to provide guidance to early-career microbiologists: the Australian Society for Microbiology Mentoring Program
- The ethical implications of big data in human resource management
- The impact of data reliability and semantic color congruence on trusting and reading visualizations
- Take My Word for It: How organizational vocabularies foster trust across boundaries
- Building Bridges in the Digital Age: How online platforms foster trust during a crisis
- Understanding Employees’ Perceptions of Human Resource Practices: Effects of Demographic Dissimilarity to Managers and Coworkers
- The Entangled Twins: Power and Trust in Collaborative Governance
- A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents
- What is trustworthiness and what drives it?
- Effects of Transparency on the Perceived Trustworthiness of a Government Organization: Evidence from an Online Experiment
- Value Congruence as a Source of Intrinsic Motivation
- Ethical leadership: A review and future directions
- Leadership behavior and employee well-being: An integrated review and a future research agenda
- Just how multi-level is leadership research? A document co-citation analysis 1980–2013 on leadership constructs and outcomes
- Trust and elderly users' continuance intention regarding mobile health services: the contingent role of health and technology anxieties
- No harm in being self-corrective: Self-criticism and reform intentions increase researchers’ epistemic trustworthiness and credibility in the eyes of the public
- The trust crisis in artificial intelligence: AI hallucinations and human-AI collaboration
- Unpacking Relational Trust Mechanisms in Teacher-Researcher Co-Design Partnerships: Insights from a Case Study
- Absorbing Knowledge from and with External Partners: The Role of Social Integration Mechanisms
- “That’s how the trust began”: Forming trusting friendships from adolescence to adulthood
- Relational introspections with machines: a social-cognitive framework of trait perception, relational schemas, and trust in intention to use AI
- Classification of human trust in AI using brain activity data
- It's Amazing – But Terrifying!: Unveiling the Combined Effect of Emotional and Cognitive Trust on Organizational Member' Behaviours, AI Performance, and Adoption
- Young local civil servants’ trust in citizens: empirical evidence from the post-reform-and-opening-up generations in China
- From the Head or the Heart? An Experimental Design on the Impact of Explanation on Cognitive and Affective Trust
- Feedback-seeking behavior in second language writing: motivational mechanisms
- The Elephant and Donkey in the Room: Time-Varying Effects of Political Dissimilarity on Social Interactions at Work During U.S. Elections
- Consumer trust in the food value chain and its impact on consumer confidence: A model for assessing consumer trust and evidence from a 5-country study in Europe
- After the deal: Talk, trust building and the implementation of negotiated agreements
- At What Level (and in Whom) We Trust
- Supply chain information flow strategies: an empirical taxonomy
- Success Factors in Strategic Supplier Alliances: The Buying Company Perspective*
- Individual Swift Trust and Knowledge-Based Trust in Face-to-Face and Virtual Team Members
- The CMC Interactivity Model: How Interactivity Enhances Communication Quality and Process Satisfaction in Lean-Media Groups
- Interpersonal Traits, Complementarity, and Trust in Virtual Collaboration
- The establishment and breakdown of trust in human-bot marketing calls
- Validating a scale for citizen trust in government organizations
- Nurturing Collaborative Relations
- How does a robot's social credibility relate to its perceived trustworthiness?
- Toward Designing Social Human-Robot Interactions for Deep Space Exploration
- Organizational Trustworthiness: An International Perspective
- Impact Culture: Transforming How Universities Tackle Twenty First Century Challenges
- Cultural Differences in People's Reactions and Applications of Robots, Algorithms, and Artificial Intelligence
- Promote “ we ” to inspire me: examining the roles of group identification and trust in the association between identity leadership and follower inspiration
- Can they trust us? The relevance debate and the perceived trustworthiness of the management scholarly community
- Trust in management and knowledge sharing: The mediating effects of fear and knowledge documentation
- A note on the theory and measurement of trust in explaining differences in economic growth
- Ethical leadership: A social learning perspective for construct development and testing
- Conflict and identity shape shifting in an online financial community
- Three‐dozen knowledge‐sharing barriers managers must consider
- The Effects of Blog-Mediated Public Relations (BMPR) on Relational Trust
- Trust, knowledge sharing and organizational commitment in SMEs
- Trust and tacit knowledge sharing and use
- Modeling the antecedents of proactive behavior at work.
- What do people value when they negotiate? Mapping the domain of subjective value in negotiation.
- Unfolding the Proactive Process for Creativity
- Corporate Ethical Values, Group Creativity, Job Satisfaction and Turnover Intention: The Impact of Work Context on Work Response
- Fundamental Dynamics in Complex Organizational Change: A Longitudinal Inquiry into Hydro-Québec's Management
- Transformational leadership and employee psychological well-being: The mediating role of employee trust in leadership
- Measuring trust inside organisations
- The functions and development of safety-specific trust and distrust
- Do governance choices matter in health care networks?: an exploratory configuration study of health care networks. [europepmc]
- Can you un-ring the bell? A qualitative study of how affect influences cancer screening decisions. [europepmc]
- Complex Problem Solving in Teams: The Impact of Collective Orientation on Team Process Demands. [europepmc]
- Bonobos respond prosocially toward members of other groups. [europepmc]
- Functional Brain States Measure Mentor-Trainee Trust during Robot-Assisted Surgery. [europepmc]
- Relationship Between Internet Health Information and Patient Compliance Based on Trust: Empirical Study. [europepmc]
- Mature or Emerging? The Impact of Treatment-Related Internet Health Information Seeking on Patients' Trust in Physicians. [europepmc]
- The Influence of Physician Information on Patients' Choice of Physician in mHealth Services Using China's Chunyu Doctor App: Eye-Tracking and Questionnaire Study. [europepmc]
- Authoritarian Leadership in Organizational Change and Employees' Active Reactions: Have-to and Willing-to Perspectives. [europepmc]
- The Impact of Authentic Leadership on Organizational Citizenship Behaviors: The Mediating Role of Affective- and Cognitive-Based Trust. [europepmc]
- Leader Humility and Knowledge Sharing Intention: A Serial Mediation Model. [europepmc]
- Intentions to Seek Mental Health Services During the COVID-19 Pandemic Among Chinese Pregnant Women With Probable Depression or Anxiety: Cross-sectional, Web-Based Survey Study. [europepmc]
- Social Networks, Trust, and Disaster-Risk Perceptions of Rural Residents in a Multi-Disaster Environment: Evidence from Sichuan, China. [europepmc]
- The Influence of Trust on Creativity: A Review. [europepmc]
- You Don't Care for me, So What's the Point for me to Care for Your Business? Negative Implications of Felt Neglect by the Employer for Employee Work Meaning and Citizenship Behaviors Amid the COVID-19 Pandemic. [europepmc]
- Inclusive Leadership and Employee Proactive Behavior: A Cross-Level Moderated Mediation Model. [europepmc]
- How workplace incivility leads to work alienation: A moderated mediation model. [europepmc]
- Knowledge sharing of health technology among clinicians in integrated care system: The role of social networks. [europepmc]
- Leadership Development: Exploring Relational Leadership Implications in Healthcare Organizations. [europepmc]
- New Graduate Nurses' Incivility Experiences: The Roles of Workplace Empowerment, Nursing Leadership and Areas of Worklife. [europepmc]
- Patient Trust in Physicians Matters-Understanding the Role of a Mobile Patient Education System and Patient-Physician Communication in Improving Patient Adherence Behavior: Field Study. [europepmc]
- Humble leadership and its outcomes: A meta-analysis. [europepmc]
- Competencies supporting high-performance translational teams: A review of the SciTS evidence base. [europepmc]
- How and why humans trust: A meta-analysis and elaborated model. [europepmc]
- Perceived Trust and Professional Identity Threat in AI-Based Clinical Decision Support Systems: Scenario-Based Experimental Study on AI Process Design Features. [europepmc]
Related