Rachel W.Y. Yee

1. The impact of employee satisfaction on quality and profitability in high‐contact service industries
   2008/02/02 by Rachel W.Y. Yee, Andy C.L. Yeung, T.C.E. Cheng +1 · 3 citations
   Business, Management and Accounting · #Consumer Retail Behavior Studies #Customer Service Quality and Loyalty #Job Satisfaction and Organizational Behavior