Andy C.L. Yeung

1. The impact of employee satisfaction on quality and profitability in high‐contact service industries
   2008/02/02 by Rachel W.Y. Yee, Andy C.L. Yeung, T.C.E. Cheng +1 · 3 citations
   Business, Management and Accounting · #Consumer Retail Behavior Studies #Customer Service Quality and Loyalty #Job Satisfaction and Organizational Behavior
2. The effect of customer and supplier concentrations on firm resilience during the COVID‐19 pandemic: Resource dependence and power balancing
   2023/01/24 by Shenyang Jiang, Andy C. L. Yeung, Andy C.L. Yeung +2 · 1 citation
   Business, Management and Accounting · Economics, Econometrics and Finance · #COVID-19 Pandemic Impacts #Innovation and Socioeconomic Development #Supply Chain Resilience and Risk Management
3. Navigating through geopolitical risk: the role of supply chain concentration
   2024/11/13 by Minghao Zhu, Shucheng Miao, Hugo K.S. Lam +2 · 1 citation
   Business, Management and Accounting · Economics, Econometrics and Finance · #Insurance and Financial Risk Management #Risk Management in Financial Firms #Supply Chain Resilience and Risk Management