Michael K. Hui

1. The Role of Relationship Norms in Responses to Service Failures
   2011/07/14 by Lisa C. Wan, Michael K. Hui, Robert S. Wyer · 2 citations
   Business, Management and Accounting · Psychology · #Customer Service Quality and Loyalty #Consumer Behavior in Brand Consumption and Identification #Emotions and Moral Behavior
2. Perceived Control and Consumer Attribution for the Service Encounter
   2002/09/01 by Michael K. Hui, Roy Toffoli · 1 citation
   Business, Management and Accounting · Social Sciences · #Customer Service Quality and Loyalty #Consumer Behavior in Brand Consumption and Identification #Psychology of Social Influence
3. Moderation Effects of Power Distance on the Relationship Between Types of Empowerment and Employee Satisfaction
   2012/05/03 by Henry Fock, Michael K. Hui, Kevin Au +1 · 1 citation
   Business, Management and Accounting · Psychology · #Job Satisfaction and Organizational Behavior #Customer Service Quality and Loyalty #Cultural Differences and Values