Lisa C. Wan

1. The Role of Relationship Norms in Responses to Service Failures
   2011/07/14 by Lisa C. Wan, Michael K. Hui, Robert S. Wyer · 2 citations
   Business, Management and Accounting · Psychology · #Customer Service Quality and Loyalty #Consumer Behavior in Brand Consumption and Identification #Emotions and Moral Behavior
2. How tourism memory boosts creativity? The role of openness to experience
   2024/02/01 by Jihao Hu, Lisa C. Wan · 1 citation