- The role of nonverbal communication in service encounters
2000/09/01 by D.S. Sundaram, Cynthia Webster · 2 citations
Business, Management and Accounting · Social Sciences · Psychology · #Customer Service Quality and Loyalty #Psychology of Social Influence #Communication in Education and Healthcare #Nonverbal communication #Proxemics #Kinesics #Courtesy #Paralanguage #Psychology #Empathy #Credibility #Affect (linguistics) #Loyalty #Social psychology #Service (business) #Marketing #Business #Communication