2009/03/31 by Peter H. Langford, Peter Langford
Business, Management and Accounting · Health Professions · Social Sciences · #Job Satisfaction and Organizational Behavior #Occupational Health and Safety Research #Workplace Spirituality and Leadership
paper · doi:10.1080/00049530802579481
openalex publication_date 2009/03/31 · openalex created_date 2025/10/10 · openalex updated_date 2026/07/28
This study presents evidence supporting the psychometric properties of the Voice Climate Survey: an employee opinion survey that measures work practices and outcomes. The tool is tested across 13,729 employees from 1,279 business units representing approximately 1,000 organisations. Exploratory factor analyses, confirmatory factor analyses and internal reliability analyses support 31 lower-order work practices and outcomes that aggregate into seven higher-order work systems broadly covering practices and outcomes such as organisational direction, ethics, resources, involvement, recognition, development, teamwork, wellness, work/life balance, change management, customer satisfaction, job satisfaction, organisational commitment and employees' intention to stay. External validation of the tool is demonstrated by linking scores from the employee survey with independent manager reports of turnover, absenteeism, productivity, health and safety, goal attainment, financial performance, change management, innovation and customer satisfaction.