Adoption of artificial intelligence-integrated CRM systems in agile organizations in India

2021/04/13 by Sheshadri Chatterjee, Ranjan Chaudhuri, Demetris Vrontis +3 · 213 citations
Business, Management and Accounting · Computer Science · #Agile software development #Business #Computer science #Context (archaeology) #Customer Service Quality and Loyalty #Customer relationship management #Extant taxon #Knowledge management #Marketing #Organizational and Employee Performance #Process management #Structural equation modeling #Supply Chain Resilience and Risk Management

paper · doi:10.1016/j.techfore.2021.120783

published in Technological Forecasting and Social Change 168, 120783 (Elsevier BV)

openalex publication_date 2021/04/13 · openalex created_date 2025/10/10 · openalex updated_date 2026/07/30

Citations

• User Acceptance of Computer Technology: A Comparison of Two Theoretical Models
• Common method biases in behavioral research: A critical review of the literature and recommended remedies.
• Estimating Nonresponse Bias in Mail Surveys
• A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies
• Dynamic Capabilities and Organizational Agility: Risk, Uncertainty, and Strategy in the Innovation Economy
• Evaluating Structural Equation Models with Unobservable Variables and Measurement Error

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