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Age-Inclusive Digital Responsibility: A New Form of Responsibility in the Resonance of Aging and Digitalization

2025/06/12 by Yufeng Jiang, Chulin Pan, Xiaowei Han · 2 citations
Engineering · Psychology · Social Sciences · #Aging and Gerontology Research #Business #Political science #Psychology #Public relations #Smart Cities and Technologies #Social responsibility #Sociology #Technology Use by Older Adults

paper · doi:10.1177/00076503251343124

published in Business & Society 65(7), 1860-1895 (SAGE Publishing)

openalex publication_date 2025/06/12 · openalex created_date 2025/10/10 · openalex updated_date 2026/07/28

Abstract

When “digitalization” meets “aging,” to understand the theoretical updates and value reconstruction of concepts like corporate digital responsibility and age inclusion, research should be conducted from the perspective of age-inclusive digital responsibility. We adopt a mixed research method to comprehensively analyze age-inclusive digital responsibility. The study results indicate that the formation of age-inclusive digital responsibility arises from the intersectional evolution of corporate digital responsibility and age-inclusive management while facing ethical dilemmas in four areas: the digital divide, digital trust, digital exclusion, and digital addiction. It presents a completely new theoretical connotation from four levels: society, business, individual, and technology, and has important impacts on age-friendly society, organizational culture, and digital recognition. The research constructs a governance system from four aspects. These results provide theoretical guidance for eliminating the digital divide and achieving shared digital responsibility, as well as motivation for companies to engage in responsible digital innovation.

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