Contact employees: Relationships among workplace fairness, job satisfaction and prosocial service behaviors

1997/03/01 by Lance A. Bettencourt, Stephen Brown, Stephen W. Brown · 946 citations
Business, Management and Accounting · Psychology · Social Sciences · #Business #Customer Service Quality and Loyalty #Economics #Excellence #Job Satisfaction and Organizational Behavior #Job satisfaction #Management #Marketing #Political science #Promotion (chess) #Prosocial behavior #Psychology #Psychology of Social Influence #Public relations #Service (business) #Social psychology #Supervisor

paper · doi:10.1016/s0022-4359(97)90014-2

published in Journal of Retailing 73(1), 39-61 (Elsevier BV)

openalex publication_date 1997/03/01 · openalex created_date 2025/10/10 · openalex updated_date 2026/08/01

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