Customer-Interfacing Retail Technologies in 2020 & Beyond: An Integrative Framework and Research Directions

2020/08/27 by Anne L. Roggeveen, Raj Sethuraman · 2 citations
Business, Management and Accounting · #Consumer Retail Behavior Studies #Customer Service Quality and Loyalty #Consumer Market Behavior and Pricing

paper · doi:10.1016/j.jretai.2020.08.001

Citations

• Understanding Retail Experiences and Customer Journey Management

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