Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments

2000/06/01 by J. Joseph Cronin, J.Joseph Cronin, Michael K Brady +3 · 6,375 citations
Business, Management and Accounting · Mathematics · Psychology · Social Sciences · #Business #Computer science #Consumer Behavior in Brand Consumption and Identification #Consumer behaviour #Consumer satisfaction #Customer Service Quality and Loyalty #Customer satisfaction #Digital Marketing and Social Media #Empirical research #Marketing #Mathematics #Psychology #Quality (philosophy) #Service (business) #Service quality #Services marketing #Value (mathematics)

paper · doi:10.1016/s0022-4359(00)00028-2

published in Journal of Retailing 76(2), 193-218 (Elsevier BV)

openalex publication_date 2000/06/01 · openalex created_date 2025/10/10 · openalex updated_date 2026/08/06

Citations

• Improving the measurement of service quality

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