2016/03/10 by Hao Shen, Meng Zhang, Aradhna Krishna · 175 citations
Business, Management and Accounting · Psychology · Social Sciences · #Affect (linguistics) #Artificial intelligence #Communication #Computer science #Consumer Behavior in Brand Consumption and Identification #Digital Marketing and Social Media #Focus (optics) #Food choice #Human–computer interaction #Interface (matter) #Mobile device #Moderation #Multimedia #Product (mathematics) #Psychology #Psychology of Social Influence #Variety (cybernetics) #World Wide Web
paper · doi:10.1509/jmr.14.0563
published in Journal of Marketing Research 53(5), 745-758 (SAGE Publishing)
openalex publication_date 2016/03/10 · openalex created_date 2025/10/10 · openalex updated_date 2026/07/30
People are able to order food using a variety of computer devices, such as desktops, laptops, and mobile phones. Even in restaurants, patrons can place orders on computer screens. Can the interface that consumers use affect their choice of food? The authors focus on the “direct-touch” aspect of touch interfaces, whereby users can touch the screen in an interactive manner. In a series of five studies, they show that a touch interface, such as that provided by an iPad, compared with a nontouch interface, such as that of a desktop computer with a mouse, facilitates the choice of an affect-laden alternative over a cognitively superior one—what the authors call the “direct-touch effect.” The studies provide some mediational support that the direct-touch effect is driven by the enhanced mental simulation of product interaction with the more affective choice alternative on touch interfaces. The authors also test the moderator of this effect. Using multiple product pairs as stimuli, the authors obtain consistent results, which have rich theoretical and managerial implications.