2003/12/22 by Jody Hoffer Gittell, Leigh Weiss · 245 citations
Business, Management and Accounting · #Business #Business Strategy and Innovation #Computer science #Innovation and Knowledge Management #Knowledge management #Marketing #Outsourcing #Phenomenon #Process management #Service and Product Innovation
paper · open access · doi:10.1111/j.1467-6486.2004.00424.x
published in Journal of Management Studies 41(1), 127-153 (Wiley)
openalex publication_date 2003/12/22 · openalex created_date 2025/10/10 · openalex updated_date 2026/07/15
ABSTRACT There are important organizational phenomena that cannot be fruitfully examined without crossing levels of analysis, as others have shown. We argue that coordination of patient care in the current institutional environment is one such phenomenon. As organizations vertically disintegrate and outsource services that were once produced internally, coordination with external organizations becomes increasingly important for achieving desired performance outcomes. We describe the efforts of one hospital to extend the intra‐organizational coordination of patient care to encompass coordination with its external partners. The organization design and network perspectives are both conducive to spanning multiple levels of analysis. We show that the two perspectives together serve as a useful vehicle for developing a framework that links intra‐ and inter‐organizational coordination.