2003/09/01 by Ramaraj Palanisamy · 29 citations
Decision Sciences · Social Sciences · #Business #Competitive advantage #Computer science #Data mining #Digital Marketing and Social Media #Economics #Flexibility (engineering) #Knowledge Management and Sharing #Knowledge management #Management #Marketing #Organizational performance #Respondent #Scale (ratio) #Table (database) #Technology Adoption and User Behaviour
paper · doi:10.1142/s0219649203000358
published in Journal of Information & Knowledge Management 02(03), 261-277 (World Scientific)
crossref issued 2003/09/01 · crossref published 2003/09/01 · crossref published-print 2003/09/01 · openalex publication_date 2003/09/01 · crossref created 2003/10/27 · crossref published-online 2011/11/21 · crossref deposited 2019/08/07 · openalex created_date 2025/10/10 · openalex updated_date 2026/08/02 · crossref indexed 2026/08/02
This paper presents an empirical study to examine the relationship between IS flexibility, organizational flexibility, and competitive advantage. The study presumes IS usage and organizational learning as the intermediate variables. The study used a questionnaire survey to obtain responses from IS users. The survey was carried out with 296 user-respondents from 42 organizations across eight industrial sectors. For the purpose of gaining more insight into a variable, its dimensions were considered. These dimensions were evolved from the literature. The qualitative scales for the dimensions were explained with a scale table. The scale table was constructed using fuzzy possibility values. Each respondent used this table as a guideline before responding to each item in the questionnaire. The data analysis validates the relationship between IS flexibility, organizational flexibility, and competitive advantage. The results of path analysis confirmed that organizational flexibility and competitive advantage could be achieved through IS flexibility.