2002/03/01 by Jonathon N. Cummings, Lee Sproull, Sara Kiesler · 2 citations
Social Sciences · Psychology · Medicine · #Social Media and Politics #Social Capital and Networks #Impact of Technology on Adolescents #Audiology #Computer science #Psychology #Medicine
paper · doi:10.1037/1089-2699.6.1.78
openalex publication_date 2002/03/01 · openalex created_date 2025/10/10 · openalex updated_date 2026/07/21
A random sample survey of an online self-help group for people with hearing loss was conducted. Two factors predicted active participation in the group: a lack of real-world social support and being comparatively effective (having less disability, coping more effectively, and using real-world professional services). More active participation in the group was associated with more benefits from the group and stronger reports of community orientation. The authors also found evidence that integration of online and real-world support (if it existed) benefited participants. That is, if supportive family and friends in the real world shared the online group with participants, participants reported above average benefits, whereas if supportive family and friends were uninvolved in the online group, participants reported below average benefits. One of the best parts of Beyond Hearing is talking to the few friends I have on the list who I know off list.... That opinion was offered to us by a member of an Internet support group for people with hearing loss. If the statement seems incongruous, it is probably because today’s dominant narrative about social support on the Internet focuses on its value when real-world support is unavailable (see Davison, Pennebaker, & Dickerson, 2000; Galegher, Sproull, & Kiesler,